Hermit’s Peak/Calf Canyon Fire Claims Process For Replacing Lost or Missing Documents

Missing Documents

Santa Fe, NM – If important documents such as birth certificates, social security cards, driver’s licenses, tax records, insurance policies, etc.— are missing, many can be replaced by contacting state vital records offices, Social Security offices, insurance companies and other organizations.

Claimants need to provide documentation such as proof of property ownership or rental occupancy, social security numbers and other personal information when filing a claim. Not all of the documents listed below will be needed for the claims process; however, here is a general list of resources to replace commonly lost documents:

• Proof of address/residency: Contact 1) your local planning and zoning offices for E911/physical address and/or 2) your local utility company to obtain a recent bill.

• Birth certificates: Contact the New Mexico State Department of Health. Go to Birth Certificates (nmhealth.org)

• Copies of insurance policies: Contact your insurance agent or the insurance company.

• State tax records: visit the New Mexico Tax Commission’s website at Home: Taxation and Revenue New Mexico

• Driver’s licenses and IDs – Visit Renew a Driving Credential | Motor Vehicle Division NM (newmexico.gov)

• Social Security cards: Call the U.S. Social Security office at 800-772-1213, Monday through Friday, 6 a.m. to 6 p.m. CT. For TTY users the number is 800-325-0778. Visit Social Security Number and Card | SSA for more information on how to replace your Social Security card.

• Medicare cards: Log into (or create) your secure Medicare account to print or order an official copy of your Medicare card. You can also call 1-800-MEDICARE (1-800-633-4227) to order a replacement card to be sent in the mail. TTY users can call 1-877-486-2048. Visit www.medicare.gov for more information.

• Federal tax records: Call the Internal Revenue Service at 844-545-5640, Monday through Friday, 8:30 a.m. to 4:30 p.m. MT, or log onto www.irs.gov.

• Military records: Visit the National Archives website at www.archives.gov/veterans. The NM Department of Veteran’s Services is another resource, at www.dvs.nm.gov or call toll-free: 866-433-8387

• Green Card replacement: Visit uscis.gov and click on “learn about green cards” on the left side of the home page. For more information visit: Replace Your Green Card | USCIS.

• Real estate and property records (mortgage documents, deeds, etc.): Contact a real estate agent, escrow agent, your mortgage company or your County Assessor’s office.

• Medical and prescription records: Medical and prescription records are tracked electronically; contact your doctor, clinic or pharmacy.

• Saving family records: The National Archives (archives.gov) has detailed technical information on how to salvage damaged records and other information of interest to claimants.

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For information regarding the Claims Office, please visit the Hermit’s Peak/Calf Canyon Claims Office website at fema.gov/hermits-peak. For information in Spanish, visit fema.gov/es/hermits-peak. You can also follow our Facebook page and turn on notifications to stay up to date about the claims process, upcoming deadlines and other program announcements at Hermit’s Peak/Calf Canyon Claims Office | Facebook.