Calf Canyon/Hermit’s Peak Claims Navigators to Begin Calling Claimants

Santa Fe, NM – Starting today, Hermit’s Peak/Calf Canyon Claims Navigators will begin calling claimants who have
already submitted their Notice of Loss (NOL) form. Claims Navigators will offer claimants the opportunity to discuss
questions or concerns relating to their claim and make appointments to meet in person. Anyone who submits an NOL
by today will be contacted by the end of April; those who submit an NOL after today will be contacted within 30 days
of submitting their NOL.
Claims Navigators are your guide through the claims process. To the extent possible, they’ll stay with you for the
entire period of your claim, from start to finish. They’ll also help to connect you to other forms of assistance from
additional federal, state, local, and nonprofit organizations. All Claims Navigators are local New Mexicans and most
are bilingual.
Claims Navigators will not be asking for banking information at this time. If someone contacts you and you are
unsure about the authenticity of the caller, call the Hermit’s Peak/Calf Canyon Claims Office at 505-995-7133 to
verify their identity.
If you haven’t submitted a Notice of Loss form yet, find it at fema.gov/sites/default/files/documents/fema_noticeloss-hermits-peak-fire-form.pdf. Visit fema.gov/sites/default/files/documents/fema.gov_hermits-peak-calf-canyonfire_how-to-submit-notice-of-loss-form_20221114.pdf for instructions about how to fill out the form.
For the latest information on the Claims Office, visit fema.gov/hermits-peak (for Spanish, visit fema.gov/es/hermitspeak) or on Facebook at facebook.com/HermitsPeakCalfCanyonClaimsOffice/. Starting today, you can also call 505-
995-7133 between 10 a.m. and 6 p.m. Monday-Thursday or email ClaimsOffice@fema.dhs.gov anytime.
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